Assistant types

Flireo AI offers three distinct agent architectures to suit a wide range of business, integration, and compliance needs. Each type is designed for specific workflows and levels of customization.

1. Default Agents

Default agents are fully managed by Flireo and are the fastest way to deploy phone AI for common workflows.

Key Properties:

Hosted and operated by Flireo: No external dependencies or server setup required.

Uses Flireo's built-in tools: Agents can send emails, browse the web, book appointments, and more using pre-integrated functions.

Configurable in the dashboard: You can set prompts, greetings, call transfer rules, voice selection, and call behavior without code.

No backend integration: Designed for businesses who want instant value and simplicity.

Use Cases:

Customer support lines

FAQ and information hotlines

Lead qualification and outbound calls

2. External Agents

External agents are ideal for organizations needing deep integration with their own systems and logic.

Key Properties:

Logic handled by your backend server: Flireo communicates with your server via secure webhooks during calls.

Four event types:

assistant-request: On call start, Flireo asks your server how the agent should behave for that caller.

tool-calls: When your agent needs to execute a function (e.g. database query, CRM action), Flireo sends a structured request to your server for fulfillment.

end-of-call-report: After every call, a full transcript and call analysis is posted to your server for logging, analytics, or CRM sync.

status-updates: Real-time notifications when calls start, finish, or encounter errors.

Visual function editor: You define which functions your agent can call in the dashboard; your server implements the behavior.

Customizable call transfers: Agents can be set up to transfer calls (e.g. to sales, support) based on conversation triggers.

Requirements:

Your server must be publicly accessible over HTTPS and respond within 5 seconds.

All integration endpoints are configured in the dashboard.

Use Cases:

Deeply personalized support

Complex workflow automation

Real-time database and CRM integration

Regulatory/compliance-driven workflows

3. Custom Agents

Custom agents are built and managed by the Flireo team for clients with unique or advanced requirements.

Key Properties:

Fully bespoke integrations: Flireo engineers build out all logic, integrations, and custom flows on your behalf.

Managed infrastructure: Hosted securely on Flireo’s platform, with dedicated support.

Restricted dashboard access: Function and workflow editing is disabled for users; changes must go through Flireo.

Ideal for enterprise: Suited for organizations needing proprietary features, deep compliance, or specialized data governance.

Use Cases:

Enterprise deployments with regulatory needs

End-to-end automation across multiple systems

Agents with proprietary business logic or integrations

Whitelabel and reseller solutions

Choosing the Right Agent Type

Default: Instant setup, no code, pre-built tools—best for rapid deployment and simple workflows.

External: Advanced customization, real-time integration, full control over logic—best for tech teams and complex businesses.

Custom: Flireo-built, enterprise-grade, fully managed—best for large organizations and unique requirements.

Next:
Learn more about agent orchestration and the conversation pipeline, or explore how to configure your agent in the dashboard.

1. Default Agents#

2. External Agents#

3. Custom Agents#

Choosing the Right Agent Type#

1. Default Agents

2. External Agents

3. Custom Agents

Choosing the Right Agent Type